Shipping policy

Shipping Policy – Desert Express

Last Updated: 09/04/2026

Thank you for shopping with us. As a global tech dropshipping store, we source our products from international suppliers (primarily China) to offer you competitive prices and a wide selection of products. Please review our shipping policy below.

1. Shipping Locations

We currently ship to:

  • Namibia 🇳🇦

  • United States 🇺🇸

  • United Kingdom 🇬🇧

  • Canada 🇨🇦

  • Australia 🇦🇺

  • South Africa (RSA) 🇿🇦

2. Order Processing Time

  • Orders are processed within 2–5 business days.

  • After processing, your order will be shipped directly from our supplier.

  • You will receive a shipping confirmation email with tracking details once your order has been dispatched.

3. Estimated Delivery Times

Because we ship directly from international suppliers, delivery times are longer than local shipping:

  • Namibia: 10–25 business days

  • South Africa (RSA): 10–20 business days

  • United States: 7–15 business days

  • United Kingdom: 7–15 business days

  • Canada: 10–20 business days

  • Australia: 8–18 business days

Delivery times are estimates and may vary depending on logistics, customs clearance, and demand.

4. Shipping Costs

  • Shipping fees are calculated at checkout based on destination and product weight.

  • Some products may qualify for free shipping, which will be indicated on the product page.

5. Customs, Duties & Taxes

  • International orders may be subject to customs duties, VAT, or import taxes depending on your country.

  • These charges are the responsibility of the customer.

  • We are not responsible for delays caused by customs authorities.

6. Tracking Your Order

  • Once shipped, you will receive a tracking number via email.

  • Please allow 3–7 days for tracking information to update in the system.

7. Multiple Shipments

  • Since we work with multiple suppliers, your order may be shipped in separate packages.

  • Items may arrive at different times.

8. Delays

Shipping delays may occur due to:

  • High demand or peak seasons

  • Customs inspections

  • International shipping disruptions

  • Incorrect shipping information

We appreciate your patience and understanding when delays occur.

9. Incorrect Address

Customers are responsible for entering accurate shipping details. We are not liable for packages delivered to incorrect addresses provided at checkout.

10. Lost or Stuck Packages

  • If your order has not arrived within 30 business days, please contact us.

  • We will investigate with our shipping partners and offer a replacement or refund where applicable.

11. Damaged Items

  • If your item arrives damaged or defective, contact us within 48 hours of delivery.

  • Please include photos or videos as proof so we can resolve the issue.

12. Contact Us

For any shipping-related inquiries, please contact:

Desert Express
Email: desertexpressnamibia@gamil.com
Location: Namibia

We reserve the right to update this shipping policy at any time without prior notice.